continue reading » by: Matt SmithYou probably already use surveys to track your financial institution’s performance or to analyze your market, but are you really getting the most out of them? Today, most surveys are overlooked by consumers, with low completion rates preventing companies from getting the information they need. There are ways to change this, however, and create effective surveys benefit both you and your customers.Surveys not only allow you to track your progress, but they also help you retain current customers and increase customer satisfaction. When a customer receives the chance to give feedback, they feel that the business actually values their opinion. This doesn’t mean, however, that they are willing to complete the survey. If you want to create surveys that will provide you with the important information you need, and also actually get completed, consider these five simple tips:1. Keep your surveys shortWhile sometimes asking 50 questions in a survey may be critical to achieve the responses desired, keeping your survey short and concise is the best way to improve the completion rate. Further, with a shorter survey, you should blatantly state– to set the expectation–how long the survey is expected to take, and shorter time commitments are better. The longer your survey takes to complete, the higher your chances of people dropping out and not completing the survey. You must keep in mind that while you may have a lot of questions you really want to ask your customers, they all likely have busy lives and can’t—nay, won’t—spend long taking a survey. Most survey participants are only willing to spend up to 10 minutes completing a survey, and SurveyMonkey research shows that significant abandonment rates will occur after 11 minutes. A one- to five-minute long survey is recommended and likely to generate the most responses. 18SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr
Gerald Richard Ginn, age 80 of Bright, Indiana passed away on Thursday, January 4, 2018 at his home. The son of Elmer and Mary (Weidner) Ginn and Step-son of Elizabeth (Naber) Ginn was born on May 12, 1937 in Cincinnati, Ohio.On August 31, 1957, Gerald married Virginia Sontag in Cincinnati, OH. They just celebrated their 60th wedding anniversary this past fall. Gerald was a member of St. Teresa Benedicta of the Cross and a former fourth degree member of the Knights of Columbus. The printer worked for Kahny Printers Inc. for many years before retiring.He is survived by his wife, Virginia, six children, Deborah (Ken) Wassler of Okeana, OH, Gerald Ginn Jr. of Aurora, IN, William (Donna) Ginn of Hamilton, OH, Daniel (Debbie) Ginn of West Harrison, Michelle (Jim) Murray of Bright and Jeff (Trish Bellmore) Ginn of Aurora; ten grandchildren, Michael, Nicole, Christopher, Jessica, Leah, Amber, Rebecca, Tori, Ava, Conner, Zach & Nate; ten great grandchildren and one on the way; along with his sisters Mary Theobald of Cincinnati, OH, Peggy Friedman of FL, Betty Landess of FL; and brothers Steve Ginn of FL, Mark Ginn of FL and Terry Ginn of NC.In addition to his parents, he was preceded in death by his brother Michael Ginn who was KIA in Vietnam.Cremation was chosen. A Memorial Mass will be held at 2:00PM on Friday, January 12, 2018 at St. Teresa Benedicta of the Cross in Bright. A Celebration of Life will follow in the church hall from 3:00-7:00PM.Memorials may be given to the Franklin County Animal Shelter or Dearborn County P.A.W.S.
United’s spending on employee benefits for the quarter fell by £3.5 million, or 6.6 per cent, to £49.4million, “primarily to lower player wages”, said the club in a statement. The overall drop in wages is a combination of United not having to pay out bonuses for playing in the Champions League, as well as an exodus of highly-paid players from the wage bill including Nemanja Vidic, Rio Ferdinand, Patrice Evra, Ryan Giggs, Danny Welbeck, Bebe, Javier Hernandez, Tom Cleverly and Shinji Kagawa. Even though new manager Louis van Gaal has made a number of high-profile signings including Angel di Maria and Radamel Falcao, he has still kept the wage bill lower than the squad under predecessor David Moyes. Woodward also hailed the impact of United’s academy in producing players and the success of the under-21 team, currently top of their league, as well as the continuing rise in interest from sponsors and broadcasters. “There is the unique power of the club to transcend the industry,” he said. Woodward told investors United had targets in mind but almost certainly for next summer – and that it was unlikely they would become available in the January transfer window. He was speaking after the club revealed figures showing income dropped by almost 10 per cent in the first quarter of their financial year due to the absence from the Champions League. Revenue for the three months ending September 30 was £88.7million, down £9.8million on the £98.5million for the same period a year ago, a 9.9 per cent drop. The fall in income could have been even greater but the cost of United’s absence from European football has been partially compensated for by an increase in sponsorship money and a drop in the players’ wage bill. Woodward, speaking on a conference call to investors, said confidence was high under new manager Louis van Gaal. He said: “There’s a real feeling that we as a club are at the start of something special.” Asked whether United intended to strengthen the defence in January, Woodward added: “We are not looking to enter the market for short-term fixes. However we have targets we are looking at for next summer and should any of those become available in January we would consider acting but we all need to recognise that is a low probability.” United played two fewer matches in the quarter than in the equivalent three months in 2013-14 – one Champions League game and one Capital One Cup game – which led to a drop of £4.2million (21.8 per cent) in matchday income to £15.1million. Broadcasting revenue was down £2.5million (13 per cent) to £16.8million with no TV money coming in from UEFA. The club’s debt, the source of much criticism from some supporters’ groups, was very slightly up at £362.2million, while commercial income was up 5.2 per cent to £59.9million, thanks to new sponsorship deals. Manchester United executive vice-chairman Ed Woodward has played down the chance of the club making new signings in January despite concerns over the squad’s strength in defence. Press Association