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Santa not as customer-friendly as he used to be

first_imgCategories: Editorial, Opinion‘Twas the night before Christmas and all through the house,were caches of presentsbought by clicking a mouse.”With apologies to Clement Moore, this admittedly substandard attempt at mock poetry does rather accurately sum up the buying method of choice for millions during this and recent Holiday seasons.  It’s easy to understand why. It saves travel to several stores seeking the best deal, avoids having to deal with crowds, traffic, salespeople and — when it works — can be accomplished in seconds rather than hours.When it works.They say that the best stories come from personal experience. The tale that follows will test that axiom. See if it strikes a responsive chord with you. BUYING ONLINEToday’s shopper finds that many items that used to be available in quantity locally are no longer held in stock. So it is with the rechargeable batteries this shopper found only online for a classic radio he favors using.Offered in packages of eight by a California distributor, an order was placed through eBay, promptly paid for via PayPal and shipped.  In the majority of cases, items so ordered arrive as described intact and without incident.This was not one of those times. Four batteries arrived in a parcel that bore signs of brutal handling.SEEKING REDRESSEBay suggests first contacting the seller directly to work out the problem. Via the online form provided, the buyer requested the seller either to send four more batteries or refund half the amount paid.The seller responded that it would work to process a return of the shipment through eBay for a refund, ignoring the fact that this was impossible since the entire shipment never arrived and returning half the order made no sense. The buyer would be left without any of the batteries he needed; the seller would have fewer batteries than it claims it sent. The buyer informed eBay that he didn’t understand why a return process was initiated in the first place, did not want to return items he needed, and saw the entire incident as a miscommunication. He again tried to contact the seller directly to work things out.  The seller once more was referred to the eBay return process and informed that its customer service department might take “several days” to make a determination.When the buyer didn’t return the items by eBay’s deadline, eBay summarily dismissed the buyer’s claim.  TRUST THE RATINGS?The first time a buyer talks to a live person is when he initiates the eBay appeal process. That yielded only another reiteration of eBay’s returns process with an “apology” that there was nothing further that could be done.The supposed hallmark of online commerce is the rating that those on each end give one another about a transaction.In theory, this system builds a reputation for trustworthiness (or not) and thereby serves the best interests of future buyers and sellers.The now frustrated buyer decided to give the seller an accurate negative rating on eBay’s web site based on his personal experience. Instantaneously an e-mail came from eBay rejecting the buyer’s rating — effectively and summarily putting a huge thumb on the scale in favor of the seller.center_img In response, a second-level appeals process was offered with a toll-free phone number, a case number to cite, and assurances that an “eBay team member” would promptly answer “within 1 minute.” (It took four but let’s not quibble.)After considerable discussion and an apparent conversation with the seller, the “team member” stated that the seller wanted return of the items because it doubted the buyer’s veracity.  Now incredulous, the buyer asked how returning half the order could possibly confirm his account of things. The “team member” responded with an “apology” that she could help the buyer no further and offered to e-mail him the seller’s contact number, since eBay policy dictated it couldn’t be done verbally.  That e-mail has never come and the buyer’s customer service department has never responded.The end …?John Figliozzi is a regular contributor to the Sunday Opinion section.More from The Daily Gazette:Foss: Should main downtown branch of the Schenectady County Public Library reopen?EDITORIAL: Thruway tax unfair to working motoristsEDITORIAL: Beware of voter intimidationEDITORIAL: Find a way to get family members into nursing homesEDITORIAL: Urgent: Today is the last day to complete the censuslast_img read more

Worldpay expects Grand National surge for online bookies

first_img HBLB ups prize money commitment by 50% July 31, 2020 Related Articles StumbleUpon Submit Share Kenneth Alexander: Industry’s regulatory future is in-play as live sport resumes June 15, 2020 Share UK greyhound racing fast-tracks unlimited races June 9, 2020 Payment processing firm Worldpay is predicting a bumper weekend for online bookmakers, as Britain welcomes the 2018 Grand National.With internal research revealing that 45% of over-65s prefer placing bets on a mobile device as opposed to in-store, Worldpay is expected this to be the year that numbers for mobile gaming surpass its counterpart for punting pensioners.Data also shows online betting for the Grand National rising 20% year-on-year, and James McGurn, VP of Digital Content and Gaming at Worldpay, stated: “The Grand National is the biggest betting day of the year, bringing an entire nation to a standstill as horseracing fans up and down the country tune in to watch. “Though steeped in tradition, the Grand National has jumped into the 21st century, with a later start time and Snapchat coverage all designed to cater to the modern audience.“As the way in which we watch the race evolves, so does the way we choose to gamble. And mobile is at the heart of the new racing experience. “We are seeing a growing trend towards app betting, which is more convenient and user-friendly for sports fans of all generations.  “Whether placing a bet at the racecourse, down the local pub, or from the comfort of your own sofa, your smartphone could be the quickest and easiest way to win big.”In its analysis of punters wagering habits during last year’s event, Worldpay has revealed a spike of 65% in betting activities on race day.In addition it would seem a large proportion of consumers leave it until the last minute to place their stakes, with betting peaking seven minutes before the start of the race, and 118 deposits a second being made to online accounts.  However, despite almost half of the UK adult population having a flutter on the world-famous steeplechase, for many it will be their only bet of the year.As a result of this, the average spend per betting deposit drops by almost £3 over the course of the Grand National weekend.last_img read more

Sheffield Wednesday vs Leeds: Live commentary, kick-off time and team news

first_img Every time Ally McCoist lost it on air in 2019, including funny XI reactions ADVICE MONEY Ronaldo warned Lukaku how hard scoring goals in Serie A would be before Inter move Forbes list reveals how much Mayweather, Ronaldo and Messi earned this decade What is the team news?Bielsa names the same starting XI for the third successive game, however, Jack Clarke replaces Ryan Edmonson on the bench.Meanwhile, Wednesday welcome Fernando Forestieri into their starting line-up as he returns from suspension.Sheffield Wednesday: Dawson, Thorniley, Hector, Lees, Baker, Bannan, Pelupessy, Penney, Forestieri, Fletcher, ReachSubs: Palmer, Onomah, Nuhiu, Lucas Joao, Wildsmith, Preston, RiceLeeds United: Peacock-Farrell, Ayling, Douglas, Cooper (c), Jansson, Phillips, Klich, Alioski, Harrison, Saiz, RobertsSubs: Blackman, Forshaw, Pearce, Dallas, Baker, Clarke, Shackleton Getty REVEALED 1 Top nine Premier League free transfers of the decade RANKED Which teams do the best on Boxing Day in the Premier League era? FOOTBALL LATEST It was all smiles for Jos Luhukay as his side won at Villa Park silverware Championship leaders Leeds United are looking to avoid a second-straight defeat as they travel to face Sheffield Wednesday.Marcelo Bielsa’s side suffered their first league defeat of the season as a Che Adams brace saw Birmingham run out 2-1 winners at Elland Road. They’ll be up against the inconsistent Owls, who followed a defeat at Nottingham Forest with a win over Aston Villa last time out.Jos Luhukay’s side are unbeaten on home soil so far in the Championship.What time is kick-off?This Yorkshire derby is the Friday night offering on September 28.Kick-off at Hillsborough is at 7.45pm.Last season Wednesday won both meetings between the sides, including a comfortable 3-0 victory here.How can I listen on talkSPORT?You can hear live commentary of this game on talkSPORT2 from 7.30pm.The channel is available through DAB radio, via the talkSPORT mobile app and our web player. England’s most successful clubs of the past decade, according to trophies won BEST OF last_img read more